FAQ & Policies

Do you offer gift cards?

-Yes we do! You can purchase a gift card in $10, $25, $50, $75 and $100 denominations. Simply email to recipient or print it out!

Gift cards cannot be used on international orders or purchased outside of the USA. Gift cards are not redeemable for cash and are valid only on projectpinupaccessories.com

Do you offer wholesale discounts to vendors?

-Yes we do! If you're interested in being a wholesaler, just send us a message for request for wholesale!

Do you offer custom orders?

-We love creating special products for our customers! Contact us today with the idea you have in mind!

How long have you been in business?

-Going strong since 2010!

Do you test on animals?

-That's a big HELL NO! We love all animals and even have a

few fur-babies of our own! All of our products are cruelty-free and not ever tested on animals.

Are your products handmade?

-Yes! We do order some supplies however but everything is 100% assembled and/or designed by us with the exception of our custom printed clothing, bags and home decor which is printed by another manufacturer here in the USA and dropshipped to the customer. 

-Yes! All of our items are made here in the USA. We do however have supplies that are imported such as jewelry findings and beads as well as silk flowers. We then assemble everything our our style & fashion and provide it to our customers.

If you are finding our designs that they do not say our brand name anywhere in the listing, or if they are on a foreign website, it's more than likely that the item(s) in question are NOT Project Pinup originals. Please contact us with the link and we will contact the unauthorized seller.

Returns and Exchanges:

*Returns/Refunds must be made within 30 days of receiving your item(s). All items must be sent back within 30 days of approved return.

-All returns must include a photo of the damaged or defective product.

-Please keep the original mailer in case you have to return the item!

-Items must be returned in the same condition as it was shipped to you.

-All sales final on custom orders, clearance and wholesale orders.

-I can not be responsible for "return" shipping costs.

-We are not responsible for items that are stolen off your property once it shows as delivered. All packages included tracking numbers to ensure correct delivery. If your package is lost, please contact your local post office first before contacting us to open a lost parcel case.

-Refunds will be given for purchase price only. We do not make any money off of shipping and once the item has shipped, the postage has been absorbed by USPS. If your item is defective or damaged upon arrival, please contact us within 30 days so we can process a warranty replacement or return of your item.

-We are not responsible if you break your item due to excessive improper use. All warranty requests must be made within 30 days of receiving your item(s).
I want you, the customer, to be happy and love your purchase. So if there are any problems or requests please contact me as soon as possible and we can work together to make sure you are completely satisfied. Please do not leave us a negative feedback before you contact us.

Shipping Information:

-Items are shipped via USPS unless I am contacted and requested otherwise.

-I will ship anywhere in the world! But customers are responsible for any import taxes and fees.

-USA standard shipping please expect 1-5 business days for delivery after shipment. Priority mail upgrades can be purchased during checkout. Priority mail USA delivery 2-3 business days. Want express or overnight? Just send us a message with your zipcode and we will adjust your total or send an invoice for the difference.

-International shipping takes 1-6 weeks because the items have to go through customs (which usually takes forever.) If you need the item faster, we can ship priority mail (6-10 business days) as well as express mail (3-5 business days). Just send us a message and we will adjust your total for express. Priority mail upgrades can be purchased during checkout.
- Drop Shipped items such as clothing, bags, and home decor items please expect 1-3 weeks for delivery in the USA and 1-6 weeks for international. These items will be shipped separately from our normal items as they are printed by our manufacturer in the USA.

-Please double check your address when checking out. We ship only to the address you provide us on the order page. If there is an incorrect address or error please let us know immediately before we ship out the package. If the package is already shipped out, the post office charges a $12 interception fee which the buyer is responsible to pay to redirect the package. Or if the item is refused then the buyer is responsible for the reshipment cost of the package to the correct address.

*We are not responsible for lost/stolen package. Please check with your mail carrier and local post office to see if it was delivered to the right address. Also check with family members or neighbors to see if it was delivered to someone else. Once the tracking is showing delivered we are no longer responsible.
Privacy Policy
Project Pinup LLC Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.projectpinupaccessories.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Sales@projectpinupaccessories.com or by mail using the details provided below:

8703 W Seldon Ln, Peoria, AZ, 85345, United States