Shipping Policy

*Items shipped via USPS unless I am contacted and requested otherwise.

*I will ship anywhere in the world! Processing time 1-3 business days.

*USA please expect 1-5 business days for delivery

*Please double check your address when checking out. We ship only to the address you provide us on the order page. If there is an incorrect address or error please let us know immediately before we ship out the package. If the package is already shipped out, the post office charges a $12 interception fee which the buyer is responsible to pay to redirect the package. Or if the item is refused then the buyer is responsible for the reshipment cost of the package to the correct address.

*We are not responsible for lost/stolen package. Please check with your mail carrier to see if it was delivered to the right address. Also check with family members or neighbors to see if it was delivered to someone else. Once the tracking is showing delivered we are no longer responsible.

***International shipping takes 1-6 weeks because the items have to go through customs (which usually takes forever.) If you need the item faster, we can ship priority mail (6-10 business days) as well as express mail (3-5 business days). Just send us a message and we will adjust your total.

Returns & Exchanges Policy

*Returns may be made for a store credit or exchange. Please contact me within 14 days of receiving your order.
*We are not responsible if you damage your item with excessive use!! We will replace any defective items within 14 business days of receiving your order, but we do not cover any badge reels that break after this time period. We highly suggest as these are not “heavy duty” to not use for keys or heavy items but ID tags only!
*Items must be returned in the same condition as it was shipped to you.
*All sales final on custom orders, body jewelry such as earrings and plugs, lingerie, pasties and hair accessories due to sanitation.
*I can not be responsible for “return” shipping costs or items damaged during shipping.
*Refunds will be given for purchase price only. We do not make any money off of shipping and are not responsible for the cost of shipment.
*Please read each listing thoroughly as well as our policies before you buy.

I want you, the customer, to be happy and love your purchase. So if there are any problems or requests please contact me as soon as possible and we can work together to make sure you are completely satisfied.

Tracking Shipments

All orders are provided tracking numbers with USPS or UPS. You may find this number with your order confirmation or through the paypal receipt.

Satisfaction Guaranteed!

We stand behind our products 100%. Not satisfied with your order? Contact us and we will arrange refund/return. Please note that for damaged items, a photo is required so you don’t have to spend the money returning the item. if it is defective or damaged in shipping.

Financials

Having your identity or financial information stolen is a pain in the rear! Trust me, we know! This is why we have a top of the line security checkout in place so you don’t have to worry about privacy breaches. We never share any of our customers information with any other parties. Paypal is also the best checkout system for security as well and we trust no other!

Privacy Policy

PERSONAL INFORMATION:We only collect personal information from you when you: (1) register on the Site; (2) complete a survey; (3) contact us; and (4) order products and services. This personal information may be collected from you during either online or off-line transactions or contact with us.

NON-PERSONAL INFORMATION: As part of the standard operation of the site, we may collect certain non-personal information from you, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.

COOKIES:We may use cookies to collect the non-personal information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. We may also use cookies to: (1) provide you with customized content and advertising; (2) monitor Site usage; and (3) conduct research to improve our content and services. You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the “Help” menu of your browser to learn how to change your cookie preferences.

USE OF INFORMATION: We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products and services; (2) to provide you with targeted offers and advertising on the Site; (3) to contact you with information and promotional materials and offers from our company as well as from our subsidiaries, affiliates, marketing partners, advertisers and other third parties; (4) to contact you when necessary; (5) to review Site usage and operations; (6) to address problems with the Site, our business or our products and services; and (7) to protect the security or integrity of the Site and our business.

SECURITY: We have taken certain physical, electronic, contractual, and managerial steps to safeguard and secure the information we collect from Site visitors.

THIRD PARTY WEBSITES: The Site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through the Site.

CHANGES TO THIS PRIVACY POLICY: We may change this privacy policy from time to time. When we do, we will post the change(s) on our website. If we change the policy in a material way, we will provide appropriate online notice to you.

CONTACT US: If you have questions or concerns about this Privacy Policy, contact us sales@projectpinupaccessories.com

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